At The Climate Coalition, we are committed to protecting personal information, and we take our responsibilities regarding the security of supporter information very seriously. This Privacy Notice explains what personal data we may collect about you. It also explains how we’ll store and handle that data and keep it safe.

We know that there’s a lot of information here, but we want you to be fully informed about your rights, and how The Climate Coalition uses your data. We hope the following sections will answer any questions you have, but if not please do get in touch.

It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.

09/06/2020: updated on launch of The Time Is Now Virtual Lobby to state that in instances where a member organisation sends a supporter to The Climate Coalition website to sign up to a central campaign action, we may ask your permission to let the member organisation that referred you know that you completed the action. This data will be sent only if you give us permission and only to the organisation that referred you. It will be sent and held securely by both parties

Our Privacy Notice applies to the personal data that The Climate Coalition, the operating name of the Climate Movement, collects and uses. References in this Privacy Notice to “The Climate Coalition,” “we,” “us,” or our mean The Climate Coalition, a charity registered in England (number 1160384.) Our registered office is Romero House, 55 Westminster Bridge Road, London, SE1 7JB.

We control the ways your personal data is controlled and the purposes for which your personal data are used by The Climate Coalition. We are the “data controller” for the purposes of the General Data Protection Regulation (GDPR) and other applicable European data protection legislation.

GDPR sets out a number of different reasons for which an organisation may collect and process your personal data. The Climate Coalition will process personal data in line with the the following principles:

• With your consent

  • We will only send you emails, make telephone calls, or contact you in any other way with your explicit consent. For example, when you tick a box to receive email updates.

• When it is necessary for us to fulfill a contract with you

  • For example, when you make a donation or register as a member organisation.

We may collect and process the following categories of information about you:

• Personal information, including contact details (eg, name, postal address, telephone number)

  • When you opt in to our mailing list, take a campaign action on our website, contact us, or donate

• The Climate Coalition member organisation that sent you to our website

  • When you take a campaign action on our website after being referred by one of our member organisations

• Bank details: name, sort code and account number

  • When you donate via sending us a cheque in the post

• The communications you exchange with us

  • When you email us, write a letter or call us

• We collect non-personal data such as IP addresses, details of web pages visited and files downloaded. Website usage information is collected using cookies.(Please see the section on cookies below.)

  • When you use our website

• Your posts and messages on social media directed to The Climate Coalition

  • When you interact with us on social media platforms such as Facebook, Twitter, Instagram or LinkedIn

• We collect personal data as part of our staff or volunteer recruitment processes

  • When you apply for a job or for volunteering opportunities with The Climate Coalition

We use your personal data for the following purposes:

• To manage your donations, requests or calls to action

  • When you interact with us, we use your information to perform our services in relation to your donation, to deal with your queries and requests and to process responses to our campaigns.

• To be a part of The Climate Coalition’s work

  • We know how fundamental our supporters and donors are to the work we do. In order to develop and foster your ongoing support, we want to keep in touch with you through feedback and further opportunities and invitations to support our work in both financial and non-financial ways.

• To communicate with you and manage our relationship with you

  • Occasionally we may need to contact you by mail, email and/or telephone for administrative or operational reasons – for example, to send you confirmation of your donation. Please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you opt out of receiving marketing communications from us.

We will also use your personal data if we contact you after you have sent us a request, filled in a web form through our website or contacted us on social media.

If you are under 18 and would like to get involved with The Climate Coalition’s work or campaigns, please ensure you have the consent from a parent or guardian before giving us your personal information.

We will only ever collect or process any personal information for a child under 18 with explicit parental consent. When we collect information about a child or young person aged under 18 we will make clear the reasons for collecting this information, as well as how the information will be used.

The Climate Coalition does not share your data with any other charity, public body, or commercial organisation, unless we have to do so either for legal or compliance reasons, where you have given permission for us to do so, or where it is more cost effective and efficient for us to use a third party to deliver a product or service on our behalf.

Legal duty: We may need to pass on personal information if required by law or by a regulatory body. For example, if requested as part of an audit or by a law enforcement agency.

With your permission:

• The Climate Coalition is a group of over 100 charities and we collaborate on campaigns. In instances where a member organisation sends a supporter to The Climate Coalition website to sign up to a central campaign action, we may ask your permission to let the member organisation that referred you know that you completed the action. This data will be sent only if you give us permission and only to the organisation that referred you. It will be sent and held securely by both parties.

• If you ask for your details to be shared with a member organisation - such as for assistance or advice on a project - it will be sent and held securely by both parties.

• When you send a message to your MP via Loudspeek, the online tool we use to help constituents send a pre-written email direct to their MPs, your name, email and address will be shared with your MP. This is so they know that you are resident in their constituency and so they can respond to your email.

Other service providers or third parties: We sometimes employ third party service providers to carry out tasks on our behalf. This can be because it is clearly more efficient for them to carry out certain tasks  or when we do not have the capacity to do a specific task ourselves.

Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:

• We provide only the information they need to perform their specific services.

• They may only use your data for the exact purposes we specify in our contract with them.

• We work closely with them to ensure that your privacy is respected and protected at all times.

• If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised.

The Climate Coalition actively supports the principle of “fair and transparent” processing of your personal information. We support your rights in relation to your personal information under the General Data Protection Regulation, including the:

• right to be informed (chiefly via this policy)

• right of access

• right to rectification

• right to erasure

• right to restrict processing

• right to data portability

• right to object

• rights related to automated

• decision-making including profiling

If you wish to exercise any of these rights, please contact us in writing at The Climate Coalition, Romero House, 55 Westminster Bridge Road, London, SE1 7JB or via email at campaigns@theclimatecoalition.org

You have a right to request access to the personal data that we hold about you. If you would like to request a copy of your personal data or have any questions in relation to your personal data, please contact us at campaigns@theclimatecoalition.org

Click the ‘unsubscribe’ link in any email communication that we send you.

• Write to us at The Climate Coalition, Romero House, 55 Westminster Bridge Road, London, SE1 7JB or via email at campaigns@theclimatecoalition.org

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

In order to improve our services, to provide you with more relevant content and to analyse how visitors use our websites, we may use technologies, such as cookies or other tracking software. Please be aware that in most cases we will not be able to identify you from the information we collect using these technologies, as this is based on your Internet Protocol (IP) address only.

The Climate Coalition website uses Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about aggregated use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of our website (theclimatecoalition.org.)

In order for us to understand how our supporters interact with the emails that we send, the email tools we use let us know if the emails we send are opened or links are clicked on. We use this information to make the content that we send as relevant to you as possible.

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113, or go online to www.ico.org.uk/concerns (please note that this will open a new window; we are not responsible for the content of external websites.) If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.

We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it. If you have any questions that haven’t been covered, please contact us and we’ll be pleased to help you:

• Email us at campaigns@theclimatecoalition.org

• Or write to us at  The Climate Coalition, Romero House, 55 Westminster Bridge Road, London, SE1 7JB